Our happy Clients

Big City Financial was built on the premise of offering the best rate, low fee mortgages through unparalleled customer service. Serving our customers is paramount which has lead to us consistently maintaining a 96 percent satisfaction rating.

We ask our customers these three questions:

  • How did everything go with your loan?
  • Would you use Big City Financial again?
  • Will you recommend us to your family and trusted friends?

Customer Service Snapshot

  • Survey response rate: 40%
  • 97% customer satisfaction rating
  • 79% would refer Guaranteed Rate to a trusted friend


We found Braden and his associates to be very knowledgeable, friendly and above all, pro-active when it came to our mortgage needs. Knowing that they were always actively managing our application was reassuring and took the pressure off of us while we handled other items of the home buying process. We received constant follow-up and feedback as to where the application was at any given milestone without having to ask. Any hiccups or issues that did arise were handled quickly and efficiently and sometimes without us even having to be involved. For most of us, a mortgage is the largest, single financial commitment we will make and without hesitation we would use Braden and his team for our next one.

The Coulter’s

My husband and I recently had the opportunity to work with Braden Gabert with Big City Financial forour new house mortgage. Prior to contacting Braden we were working with another company but afterworking for a few short sessions with Braden we switched immediately. During our sessions withBraden we learned very important ‘factors and rules’ the other company never did tell us plus Bradengot us a significantly better rate. Bonus! Braden was knowledgeable, educated in his industry, efficientand very friendly (even with all my detailed questions I asked so I really truly understood what I wassigning). Thank you to Braden for his undeniably fantastic skill as a Mortgage Broker.

M Oddone

My experience working with Braden Gabert from the Mortgage Architects was more than aone. He walked me through every decision and treated me like family from the get-go. When I thought Ihad no options open to me and every turn seemed to have another closed door in front of me, hepatiently guided and strategized a new approach to open the doors. Braden made my goal attainable inthe purchasing of my new home, and armed me with knowledge in the financial world of obstacles that Ifaced. He paved my road at every legal turn & worked with numerous dilemmas that I faced financiallyto allow me to be a home owner without bias. I am eternally grateful for both his patient disposition, hisrelentless support and for his non prejudicial approach to my situation, even when frustration prevailed.Thank you Braden, for being more than a Mortgage Broker to me and my family, but for being a friend. Iwould highly recommend Braden Gabert to others, for both his combination of knowledge &tremendous people skills that he possesses. Without question I would return to him and the Big City -Mortgage Architects for any future dealings & aid in all financial realms of my life, as I know that hetakes my interests to heart seriously.